How do I reset my Verizon ONT?
Reset the ONT by unplugging the power cable and pluggin it back in which takes a few minutes to reset OR simply unplug the optical cable running into the ONT for just a few seconds and plugging it back in.
- Unplug the power cord to your Set-Top Box from the electrical outlet for 15 seconds and then plug it back in. ...
- Wait for the time to appear on the front of the Set-Top Box, then power it on.
- Wait several minutes while the Interactive Media Guide updates.
Try unplugging it for a few minutes to allow the ONT to drain the capacitors and fully reboot. It's possible there was a blip during the boot-up sequence when power was restored, and the ONT is hung. If your ONT has a battery backup unit with a battery installed, disconnect the battery as well.
| Light | STATUS | Description & Suggested Action |
|---|---|---|
| FAIL | Red (Flashing) | Passed self-test but not communicating Call your Carrier. |
| VIDEO | Unlit | Normal |
| Red (Solid) | Service provisioned but Video power is too low Call your Carrier. | |
| NETWORK | Green (Solid) | Normal |
Rebooting your ONT
You may need to perform a reboot/restart of your ONT.. This is easy to do, simply disconnect the power cable from your ONT for at least a minute. Reconnect the power cable again and your ONT should take around 30 seconds to come back online.
- ONT plugs directly to an existing electrical outlet at your location.
- An indicator light lets you know if electrical power is present.
- During normal operation, the light should be on.
...
No Fios TV
- Disconnect the Ethernet cable from the WAN port on your current Verizon router.
- Connect it to your new router where it says 'Internet' or 'WAN'
- * Call Verizon at 800-837-4966 and ask them to activate the Ethernet port on your ONT.
Fios is a pure fiber service, so it doesn't use modems. The service instead uses an Optical Network Terminal (ONT), which acts as a modem of sorts to convert the fiber signal. Once you sign up for service, a Verizon technician will install the ONT to facilitate your Fios Internet.
What does the reset button on the back of the Optical Network Terminator (ONT) do? The reset button enables you to power cycle the modem without disconnecting the power cable.
- Check that the modem's plug is in and switched on at the mains socket.
- If it is plugged in, unplug from the mains and check that your modem's power cable is correctly inserted into the power socket underneath the modem.
- Plug the modem's power cable back into mains power.
Does Verizon ONT have a battery?
Your Optical Network Terminal (ONT) is installed with a separate Battery Backup Unit (BBU).
What does the reset button on the back of the Optical Network Terminator (ONT) do? The reset button enables you to power cycle the modem without disconnecting the power cable.
- ONT plugs directly to an existing electrical outlet at your location.
- An indicator light lets you know if electrical power is present.
- During normal operation, the light should be on.
To reset your router: Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.
References
- https://help.business.bt.com/app/answers/detail/a_id/13392/~/troubleshooting-the-optical-network-terminator-%28ont%29
- https://forums.verizon.com/t5/Fios-Internet/Need-help-with-ONT-after-power-outage/td-p/898077
- https://www.verizon.com/support/residential/homephone/service-equipment/ont
- https://help.business.bt.com/app/answers/detail/a_id/12972/~/optical-network-terminator-%28ont%29
- https://www.verizon.com/business/support/fios-tv/troubleshooting/
- https://networkshardware.com/providers/verizon/ont/
- https://statuslights.com/statuslights.php?vendor=Verizon&device=FiOS-ONT
- https://www.mymove.com/internet/verizon-fios-router/
- https://www.zen.co.uk/help-support/ont-diagnostics
- https://forums.verizon.com/t5/fios-internet/ont-issues/td-p/881896
- https://www.verizon.com/support/residential/battery-backup/backup-unit
- https://www.verizon.com/support/residential/internet/home-network/settings/router-factory-reset